Refund policy

At GearedUpFitness.com, we want you to be completely satisfied with your purchase. Please read our policy below for details on how to return an item or request a refund.

Return Window

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility Requirements

To be eligible for a return, your item must meet the following criteria:

  1. It must be in the same condition that you received it (unworn, unused, or unwashed).
  2. It must have all original tags attached.
  3. It must be in its original packaging.
  4. You must provide the receipt or proof of purchase.

How to Initiate a Return

  1. Contact us at sales@gearedupfitness.com to request a return.
  2. Once your return is approved, we will send you a return shipping label, along with instructions on how and where to send your package.
  3. Items sent back to us without first requesting a return will not be accepted.

Return Shipping Address:

  1. Approved returns must be sent to:

GearedUpFitness, Shop 90, 43 Yirrigan Drive,Parcel Locker 10202 04783, Mirrabooka, WA 6061, Australia.

(Please confirm with support prior to posting, as return instructions may vary based on the item).

Return Shipping Costs:

Unless an item is defective, damaged, or sent in error, the customer is responsible for return shipping costs (or the cost of the prepaid label will be deducted from your refund amount).

Sale Items & Special Order Exceptions

  • Sale Items: Standard sale, discounted, and clearance items are final sale and are not eligible for change-of-mind returns, exchanges, or store credits. This does not affect your statutory rights regarding faulty, damaged, or incorrectly described goods.
  • Gift Cards: Gift cards are non-returnable and cannot be redeemed for cash.
  • Non-Returnable Items: We do not accept returns on perishable goods (such as food or supplement products), custom/personalized items, personal care goods, or hazardous materials/flammable liquids.

Damages and Issues

Please inspect your order upon arrival and contact us immediately at sales@gearedupfitness.com if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right at no extra cost to you.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. The item must still meet our eligibility requirements (unworn, unused, with tags, and in original packaging).

Refunds

  • We will notify you once we’ve received and inspected your return to confirm whether the refund was approved based on the condition of the item.
  • If approved, you will be automatically refunded on your original payment method within 10 to 14 business days.
  • Please note that processing times may vary depending on your bank or credit card provider.
  • If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at sales@gearedupfitness.com.

Contact Us

For any questions regarding returns and refunds, you can contact us anytime at sales@gearedupfitness.com.

 

Return and Refund Policy, Last updated: Sep 7, 2026